Questions and support
Find the next step for your Tune-Up.
Ask about preparing your data, choosing a Tune-Up, or getting help with an existing order.
Before you purchase
Review what is included and how the process works. The work covers analysis and a recovery plan; outreach is not included.
Preparing or correcting a CSV
Data guidance includes templates, accepted columns, privacy requirements, and the meaning of validation results. Rejected or quarantined files can be corrected and uploaded again.
Order progress or report access
Open My account using the same account as checkout. Your order shows intake, upload, and report status. A report becomes available only after human approval.